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We
are confident that you’ll love quality product in perfect condition and state.
We know there are cases when things don’t go as perfectly as we intend. If
that’s the case , we want to hear from you on your experience.
If
you are not fully satisfied with our product, please reach out to our team at sales@brawmart.com within 07 days of purchase. We will
provide a full product refund or exchange (less applicable taxes and shipping fees).
Provided the product is still in good condition as it was delivered.
To be eligible for a return, your
item must be unused and in the same condition that you received it. It must
also be in the original packaging.
Several types of goods are exempt from
being returned. Perishable goods such as food, flowers, newspapers or magazines
cannot be returned.
We also do not accept products that
are intimate or sanitary goods, hazardous materials, or flammable liquids or
gases.
Additional non-returnable
items:
* Gift cards
* Downloadable software products
* Some health and personal care items
To complete your return, we require
a receipt or proof of purchase.
Please do not send your purchase
back to the manufacturer.
There are
certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that
has been opened.
* Any item not in its original condition, is damaged or missing parts for
reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds (if
applicable)
Once your return is received and inspected, we will send you an email to notify
you that we have received your returned item. We will also notify you of the
approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will
automatically be applied to your credit card or original method of payment,
within a certain amount of days.
Late or
missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund
is officially posted.
Next contact your bank. There is often some processing time before a refund is
posted.
If you’ve done all of this and you still have not received your refund yet,
please contact us at sales@brawmart.com
Sale items
(if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be
refunded.
Exchanges
(if applicable)
We only replace items if they are defective or damaged. If you need to exchange
it for the same item, send us an email at sales@brawmart.com or Plot 5, Assembly Road,
Satellite Town, Lagos, Nigeria
Gifts
If the item was marked as a gift when purchased and shipped directly to you,
you’ll receive a gift credit for the value of your return. Once the returned
item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift
when purchased, or the gift giver had the order shipped to themselves to give
to you later, we will send a refund to the gift giver and he will find out
about your return.
Shipping
To return your product, you should mail your product to: Plot 5, Assembly Road,
Satellite Town, Lagos, Nigeria.
You will be responsible for paying
for your own shipping costs for returning your item. Shipping costs are
non-refundable. If you receive a refund, the cost of return shipping will be
deducted from your refund.
Depending on where you live, the
time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over
N15,000, you should consider using a trackable shipping service or purchasing
shipping insurance. We don’t guarantee that we will receive your returned item.